Effective Date: 28 Dec 2024
1. Introduction
Welcome to HF Food Delivery. By accessing or using the HF Food Delivery mobile application ("App"), you agree to be bound by these Terms of Service ("Terms"). These Terms govern your use of the services provided by HF Food Delivery ("Service"). If you do not agree to these Terms, please do not use our Service.
2. Definitions
- "User": Refers to any individual using the HF Food Delivery App to order food.
- "Restaurant Partner": Refers to restaurants or food establishments offering meals via the App.
- "Delivery Partner": Refers to independent contractors delivering food orders placed through the App.
- "Service": Refers to the food delivery facilitation service provided by HF Food Delivery, including features, content, and tools available in the App.
3. User Accounts
- Account Creation: Users must create an account with accurate and up-to-date information to access the Service.
- User Responsibilities: Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted through their account.
- Eligibility: Users must be at least 18 years old to register and use the Service. HF Food Delivery reserves the right to deny or terminate access at its discretion.
4. Services Provided
HF Food Delivery acts as a platform to connect Users with Restaurant Partners and Delivery Partners for placing and receiving food orders. Neither the Restaurant Partner nor the Delivery Partner is an employee of HF Food Delivery.
5. Pricing and Payments
- Order Costs: Prices are determined by the Restaurant Partner and displayed in the App. Additional delivery fees may apply based on distance, demand, or other factors.
- Payment Methods: Users can pay using the payment methods available in the App, such as credit/debit cards or digital wallets.
- Cancellation Fees: Orders canceled after being accepted by the Restaurant Partner or Delivery Partner may incur cancellation fees.
6. User Conduct
- Prohibited Activities: Users must not engage in fraudulent transactions, harass others, or misuse the Service.
- Feedback: Users may rate and review Restaurant Partners and Delivery Partners. HF Food Delivery reserves the right to act on reported misuse or poor conduct.
7. Limitation of Liability
HF Food Delivery is not liable for:
- Issues related to the quality of food provided by Restaurant Partners.
- Delays or incidents during delivery by independent Delivery Partners.
- Any damages arising from the use of the App or Service.
8. Privacy Policy
HF Food Delivery values your privacy. By using the Service, you consent to the collection, use, and protection of your data as outlined in the Privacy Policy.
9. Termination
- By HF Food Delivery: Accounts may be suspended or terminated for violations of these Terms or at the company’s discretion.
- By User: Users may terminate their accounts at any time by contacting customer support.
10. Dispute Resolution
- Arbitration: Disputes will be resolved through binding arbitration in [Insert Jurisdiction].
- Governing Law: These Terms are governed by the laws of [Insert Jurisdiction].
11. Changes to the Terms
HF Food Delivery may update these Terms at any time. Continued use of the Service constitutes agreement to the updated Terms.
12. Contact Information
For inquiries or concerns, contact:
Email: info@henceforthsolutions.com